Friends and Family Test

Why have I been asked to complete this survey?

We want to hear about your experience of our healthcare services.  Sharing your views and experiences helps us to continuously improve our services, and provide the best possible patient experience.

When does this survey take place?

You are given one of our questionnaires to complete either when you or a person you care for has received one of our services, or when you or a person you care for has been or is ready to be discharged from our services.

How does this survey work?

You are either given a hard copy survey form or are asked to answer the friends and family test questions online. If you are a patient of one of our Trust’s GP practices you will be sent a text directing you to the friends and family test online.

The questions are answered anonymously which means you don’t have to give us any personal information. You can have a family member or carer help you complete the survey. You don’t have to complete the test but by doing so you will help us to deliver the best possible care for our patients.

How will my feedback be used?

Once the responses are gathered we analyse the information along with your comments and combine them with feedback from other patients. This information is used to identify areas for improvements to help us promote a positive experience for you.

Where improvements have been made on the back of your feedback we share this information on our website. 

Useful links

For more information about the Friends and Family Test please visit

Your Feedback | Humber Teaching NHS Foundation Trust

Complete our Friends and Family test here.

View examples of how your feedback is helping us to improve our services: You Said, We Did

Friends and Family Test NHS England » Friends and Family Test