New Mental Health Advice and Support Line for Hull and the East Riding

The Mental Health and Crisis Line for Humber Teaching NHS Foundation Trust will change on Monday 19^th July, 2021. This will be called the Mental Health Advice and Support Line and will be accessible via phone call on 0800 138 0990.

The new line will be available 24 hours a day, 7 days a week and is free to access for anyone over the age of 18, who lives in Hull and the East Riding of Yorkshire.

The old number will no longer be used for these services as of 19 July, however, an answerphone message will be available for an extended period of time to ensure service users are redirected to the new line.

This change comes as part of several new initiatives to improve access to local mental health services.

These new processes have been made possible due to the Trust’s ongoing partnership with Hull and East Yorkshire Mind, whose support will help to increase the number of phone calls being taken per day.

This partnership will help people in the local communities to get the right help, at the right time.

Michele Moran, Chief Executive at Humber Teaching NHS Foundation Trust, said:

“I am delighted to continue our partnership with Hull and East Yorkshire Mind, to support the introduction of this new front door to our mental health services. Working together in this way will allow those who need mental health support improved access to help, with shorter wait times on the phone and a clearer pathway to meet their specific needs.”

When phoning the new number, people who require support will be introduced to the new line and will engage in a guided conversation with one of our professionals. This conversation will help the professional to understand the person’s situation, how they might be feeling and the most suitable options available to them.

There are three core routes on this support line. Those in crisis will be immediately transferred to one of the Trust’s dedicated services. Those who require additional support, but who are not in crisis, will be scheduled an appointment in the future for further assessment, and those who may be able to self-manage their mental health will be signposted to helpful information to support them moving forwards.

While these changes are hoped to be a step in the right direction in terms of decreasing telephone wait times and ensuring that local communities can seek the right help, right away, it is important to remember that there are many other mental health services available to support people in the area.

Emma Dallimore, Chief Executive at Hull and East Yorkshire Mind, said:

“It’s great to be continuing our well established partnership with Humber Teaching NHS Foundation Trust to improve access to local mental health services. We continue to work together to ensure that people can get support with their mental health services in a timely and supportive manner.

Calls will continue to be answered by local mental health professionals who will guide individuals to the best service for them, whether that be a clinical service or one of the many other community services available across Hull and East Yorkshire.

1 in 4 people will experience a mental health problem in any given year, and we know that many people may not know where to go for help. By working together, we can ensure that local people can get the help they need, when they need it most.”

To find out more about what mental health services are available in Hull and the East Riding, and which one might be right for you, please visit: https://www.humber.nhs.uk/checkin.htm

If you are experiencing feelings of crisis, such as suicidal thoughts, self-harm or frequent panic attacks or flashbacks, please seek help as soon as possible.

If you need urgent medical assistance or are in danger of harming yourself or others now, please call 999 or go to your local A&E department.